PURCHASE
The first thing to do is sign up (sign-up) on our website. You can continue to buy the motorcycle you want by searching the search box or directly to https://www.example.com/shop/.
You can see the difference between a cash purchase or a store loan through the ‘cash’ and ‘hire purchase’ paragraphs. Click the way you want to buy.
All you have to do is click on the motorcycle model that you want. Make sure you see a ‘cash’ sign on the page.
Select color (color), payment method (payment) and (type of insurance). Enter the number of units you want.
Click the Buy/Pay Now button. You will be taken to the next page for your buyer information. Once you’ve filled out all the information you want, make sure you check (tick) on the ‘I have read and agree to the website therms and conditions *’ button . Click ‘Place Order.
After that, you will continue to FPX payments. Enter banking information available. If your purchase is successful, you will receive a receipt showing your Order Number.
Our sales representative will contact you within 24 hours to confirm your purchase.
Click the motorcycle model with the hire Purchase tag.
Click ‘Apply Loan’ and fill in your personal items.
Our sales representative will contact you within 24 hours to complete your loan process.
You can pay by:
- FPX
- Manual online banking
- ATM
- CDM
- Online banking
- Credit card & debit card (at branch only)
Postage charges depend on how you purchase.
If you buy a motorcycle on a shop loan or in cash a motor posting depends on the shipping address.
How to check the price of a motorcycle: Click the motorcycle you want. Make sure you click on the motorcycle based on the purchase of either Cash or Hire Purchase. Then click the Calculate Shipping button. Enter a state, zip code and select Standard Delivery. Finally, click Calculate. You can see the cost of sending a motorcycle to that zip code.
We apologize for the inconvenience. You can contact our WhatsApp +6010-6620988 or contact phone no 07-7718988 at customer service line.
Motorcycle posting takes 2 weeks from the date you book the motor, only if we have the motor stock. The 2 period of the week is the preparation period for document preparation and posting.
You are expected to receive a motorcycle within 1 -2 weeks from the date of posting.
To your knowledge, prices may vary as we promote KS MOTOR website. This promotion is known as online exclusive promotion where the price offered may be lower if purchased through our website.
ORDER AND REFUND PROCESS
Yes, you can cancel your order once it has been approved by the sales representative.
Yes, you will get 100% refund for accessories order cancellation. RM50 will be charged for motorcycle order cancellation.
If you make a payment online, the refund process will take 1 week – 2 weeks from the date your refund application is submitted to the HQ.
The process takes 1 week – 2 weeks due to the refund process involving several parties. Among the parties involved are buyers, sales representatives, banks and financial executives. Each process requires a SOP-based procedure to avoid any future problems.
MOTORCYCLE PROCESS IN THE STORE
The duration for you to receive a motorcycle varies depending on the model you want. If the motorcycle status is a ready stock at the desired branch, the process takes 2-4 working day.
However, if the desired model does not have a ready stock, the process of taking a motorcycle can take up to 4 months and up. This is because the motor factory cannot produce the motor in large quantities due to the lack of spare parts.
We recommend that customers change the desired motor model if they cannot wait long.
Of course! You can select the desired branch or keep in mind our sales representative.
Just click Shipping Options “Pick Up at store” during checkout.
FREQUENTLY ASK QUESTIONS
To all knowledge, the RM50 is used for the store loan application process at KS Motors. If your loan passes, the RM50 will continue to be absorbed into prepayment. However, if your loan does not pass, we will refund RM30 of your money and the other RM20 will be charge for loan process.
The duration for you to receive a motorcycle varies depending on the model you want. If the motorcycle status is a ready stock at the desired branch, the process takes 2-4 working day.
However, if the desired model does not have a ready stock, the process of taking a motorcycle can take up to 4 months and up. This is because the motor factory cannot produce the motor in large quantities due to the lack of spare parts.
We recommend that customers change the desired motor model if they cannot wait long.
Yes, of course. You will be charged a sum of money to book the desired motor plate number. However, we encourage you to manage your own plate number booking business to facilitate both parties.
Yes, you can choose a plate number from another state. For more information, you can continue to WhatsApp our sales representative for any inquiries.
You are asked for received email screenshot and proof that the money has been deducted from your bank and WhatsApp to KS MOTOR customer service line +6010-6620988
PEMBELIAN
Perkara pertama yang perlu dilakukan adalah daftar (sign-up) di website kami. Anda boleh terus membeli motor yang anda kehendaki dengan melakukan pencarian di search box atau terus ke https://www.example.com/shop/.
Anda dapat melihat perbezaan antara pembelian secara tunai atau loan kedai melalui ayat ‘cash‘ dan ‘hire purchase‘. Klik cara pembelian yang anda inginkan.
Anda cuma perlu klik model motor yang anda mahukan. Pastikan anda melihat terdapat tanda ‘cash‘ pada page tersebut.
Pilih warna (colour), cara pembayaran (payment) dan (type of insurance). Masukkan bilangan unit yang anda mahukan.
Klik butang Buy/Pay Now. Anda akan dibawa ke page seterusnya untuk anda isi maklumat pembeli. Setelah anda isi semua maklumat yang dikehendaki, pastikan anda tandakan (tick) pada butang ‘I have read and agree to the website terms and conditions * ‘ . Klik ‘Place Order‘.
Setelah itu, anda akan terus ke pembayaran FPX. Masukkan maklumat perbankan ada. Jika pembelian anda berjaya, anda akan menerima receipt yang menunjukkan Order Number anda.
Wakil jualan kami akan menghubungi anda dalam masa 24 jam untuk mengesahkan pembelian anda.
Klik model motor yang mempunyai tag hire purchase.
Klik ‘Apply Loan’ dan isi butir peribadi anda.
Wakil jualan kami akan menghubungi anda dalam masa 24 jam untuk melengkapkan proses pinjaman anda.
Anda boleh membayar secara:
- FPX
- Manual online banking
- ATM
- CDM
- Online banking
- Kad kredit & kad debit (di cawangan sahaja)
Caj pengeposan bergantung kepada cara pembelian anda.
Jika anda membeli motosikal secara pinjaman kedai atau secara tunai pengeposan motor bergantung kepada alamat penghantaran
Cara untuk semak harga penghantaran motor: Klik motor yang anda inginkan. Pastikan anda klik motor berdasarkan cara pembelian samada secara Cash atau Hire Purchase. Selepas itu, klik butang Calculate Shipping. Masukkan negeri, poskod dan pilih Standard Delivery. Akhir sekali, klik Calculate. Anda dapat lihat kos penghantaran motor ke poskod tersebut.
Kami memohon maaf jika berlaku perkara sedimikian. Anda boleh terus WhatsApp +6010-6620988 kami atau contact 07-7718988 di talian khidmat pelanggan.
Pengeposan motor mengambil masa selama 2 minggu dari tarikh anda menempah motor, hanya jika kami mempunyai stok motor tersebut. Tempoh 2 minggu tersebut merupakan tempoh persediaan untuk menyediakan dokumen dan pengeposan.
Anda dijangka menerima motor dalam masa 1 -2 minggu dari tarikh pengeposan.
Untuk pengetahuan anda, harga mungkin berbeza disebabkan kami mengadakan promosi di website CHJ Motors. Promosi ini dikenali sebagai online exclusive promotion dimana harga yang ditawarkan mungkin lebih rendah jika dibeli melalui website kami.
PROSES PEBATALAN PESANAN DAN BAYARAN
Ya, anda boleh membatalkan pesanan anda setelah dipersetujui oleh wakil jualan.
Ya, anda akan menerima bayaran balik (refund) dari pihak kami. RM50 akan dicaj untuk pembatalan pesanan motorsikal. anda akan dapat 100% bayaran balik untuk pembatalan pesanan accesori
Jika anda membuat pembayaran secara online, proses bayaran balik (refund) akan mengambil masa 1 minggu – 2 minggu dari tarikh permohonan refund anda dihantar kepada pihak HQ.
Proses memakan masa selama 1 minggu – 2 minggu disebabkan proses refund melibatkan beberapa pihak. Antara pihak yang terlibat adalah pembeli, wakil jualan, bank dan eksekutif kewangan. Setiap proses memerlukan prosedur mengikut SOP yang ditetapkan bagi mengelakkan berlaku sebarang permasalahan pada masa akan datang.
PROSES AMBIL MOTOR DI KEDAI
Tempoh untuk anda terima motosikal berbeza bergantung kepada model yang anda inginkan. Jika status motosikal adalah ready stock di cawangan yang dikehendaki, proses mengambil masa 2-4 hari masa bekerja.
Namun, jika model yang dikehendaki tidak mempunyai ready stock, proses mengambil motosikal boleh mengambil masa sehingga 4 bulan dan keatas. Hal ini disebabkan kilang motor tidak dapat mengeluarkan motor dalam kuantiti yang banyak disebabkan kekurangan alat ganti.
Kami menyarankan agar pelanggan menukar model motor yang dikehendaki jika tidak dapat menunggu lama.
Tentu sekali! Anda boleh memilih cawangan yang dikehendaki atau terus maklumkan kepada wakil jualan kami.
Lagi nak pilih Shipping Option ” Pick up at store’ masa checkout
SOALAN YANG SERING DITANYA
Untuk pengetahuan semua, RM50 digunakan untuk proses permohonan pinjaman kedai di CHJ Motors. Jika pinjaman anda lulus, RM50 tersebut akan terus terus diserap menjadi bayaran muka. Namun, jika pinjaman anda tidak lulus, kami akan memulangkan semula RM30 wang anda, RM20 lagi adalah cas proses loan.
Tempoh untuk anda terima motosikal berbeza bergantung kepada model yang anda inginkan. Jika status motosikal adalah ready stock di cawangan yang dikehendaki, proses mengambil masa 2-4 hari masa bekerja.
Namun, jika model yang dikehendaki tidak mempunyai ready stock, proses mengambil motosikal boleh mengambil masa sehingga 4 bulan dan keatas. Hal ini disebabkan kilang motor tidak dapat mengeluarkan motor dalam kuantiti yang banyak disebabkan kekurangan alat ganti.
Kami menyarankan agar pelanggan menukar model motor yang dikehendaki jika tidak dapat menunggu lama.
Ya, semestinya. Anda akan dikenakan sejumlah wang bagi menempah nombor plat motor yang dikehendaki. Namun, kami menggalakkan anda untuk menguruskan sendiri urusan tempahan nombor plat agar memudahkan kedua-dua belah pihak.
Ya, anda boleh memilih nombor plat dari negeri lain. Untuk maklumat lanjut, anda boleh terus WhatsApp wakil jualan kami untuk sebarang pertanyaan.
Anda diminta untuk screenshot emel yang diterima dan bukti bahawa wang telah ditolak dari bank anda dan WhatsApp kepada talian khidmat pelanggan KS MOTOR.